Read Our Policies
Cancellation Policy
The Hallowell Todaro ADHD Center in California has a two (2) business day cancellation policy. Appointments must be cancelled either in person or by email/voicemail at least two (2) business days in advance to avoid charges. In the case of emergency and/or illness, the client will not be billed for the missed appointment.
Please note that insurance does not cover late cancellations and no-shows.
For new client evaluations and intake and medication appointments, you will be charged a "reschedule fee" that is half the cost of the full fee for late cancellations and no-shows. For ongoing therapy or coaching appointments, you will be charged the full fee.
If a client has not completed their paperwork 24 hours before an intake appointment, Hallowell Todaro ADHD Center reserves the right to reschedule the intake appointment and charge a $200 rescheduling fee.
Lobby Policy
Children under the age of 13 must be accompanied by an adult when receiving care at the center. This means that a parent/guardian or appointed chaperone must stay on premises during their appointment. Children are not to be left alone in the lobby at any time.
Confidentiality Policy
At the Hallowell Todaro ADHD Center, we’re committed to providing the highest level of security for our patient records. As per HIPAA, all treatment sessions and test results are highly confidential. No records or results are released to any third party without prior written consent from the patient.
Under HIPAA, a custodial guardian must give consent for therapy services provided to any minor under the age of 12. The custodial guardian(s) will also be given access to reports and other paperwork related to the child’s therapy.
California State law allows minors who are 12 years of age or older to receive confidential mental health services without the consent of a custodial guardian. However, at the Hallowell Todaro ADHD Centers, we highly encourage parents to be involved in their child’s therapy regardless of the child’s age.
California State law also states that therapists are required to report suspected neglect or abuse in any form.
Insurance
For all insurance purposes, Hallowell Todaro ADHD Center is considered an out-of-network provider. Payment for all services is due at the appointment. We are not contracted with any insurance providers, public or private, and do not accept Medicaid, Apple Health, or state assistance. We recommend contacting your insurance provider prior to scheduling with us in order to obtain accurate coverage details regarding out-of-network reimbursement options. We cannot guarantee any coverage options. If you would like to discuss this process further, we are happy to walk you through it over the phone to ensure you have all the information needed.